We have been getting this question daily for the last couple of years.
The answer is: Pretty well and here is why:
We buy well
I’ve been in the industry a long time and have created amazing business partnerships along the way. We have created alliances with the best manufacturers that allow us to purchase at prices that are significantly lower than most companies of similar size. This allows us to provide our customers with a low price guarantee while still meeting the minimum margins required to run a profitable business.
Our office space is relatively low cost, we do not have a huge advertising budget, we own all of our vehicles and equipment, and we have no debt. This means we have very low overhead and we can expand and contract with the market without having to cover huge expenses. The result is our ability to consistently provide high quality service at reasonable rates.
We cultivate an extremely positive atmosphere; promote training, communication and growth within the company. We recruit and hire only exceptional staff. Professionalism and integrity are paramount in everything we do. We believe that top caliber employees can deliver twice as much as an average employee. Therefore we spend a lot of effort finding and developing our staff. The result is a better customer experience and a more efficiently executed project.
Commitment to operational excellence
We frequently win awards for best practices & constantly implement operational excellence. Our goal is to set the industry standard for high quality installations and a superior customer experience. We have developed a streamlined process that allows us to deliver great results at minimum cost.
We still credit the bulk of our new business to referrals from our customers. Most Americans hate their media systems, their systems are unattractive, don’t work well and are difficult to operate. We have consistently delivered systems that fit with the homes décor, work well and are easy to operate. If you love your system, please tell your friends about us. Buying power, low overhead, ability to offer best brands at the best prices and incredible service are a few of the reasons we are still able to offer you great experiences even in a challenging economy.
Well, all that… And the best unpaid sales staff any company could ask for. Thank you for all of your referrals, we are so thrilled to be able to work with each and every one of you. If you are a customer and love what we’ve done, please share your experience!If you are a customer and have feedback as to how we could have done better, let us know! If you have always wanted rockin’ home theater or house music system but haven’t taken the plunge, click here to get started (your entertainment experience will never be the same)!
27 Commercial Blvd. Suite M
Novato, CA 94949