We pride ourselves on the family-like company culture we have cultivated over the 17 year lifespan of SoundVision. We have a truly extraordinary team of like-minded professionals that constantly push each other to be better than we were yesterday.
At SoundVision we have our family of employees – and our customers are part of our extended family. We know our customers – we know who you are, we know what we did for you, we have all the information; we save it, because we care! We aim to make a difference in the daily lives of our customers by providing impeccable service and showing how we care time and time again.
We care about each other, we care about what we do and how we do it. We have weekly meetings where we share our successes and struggles, so we can learn from each other and grow as a team. We care about our customers and we show we care by going through the effort of saving every aspect of the project with our revision management software.
We have processes in place so we can execute projects effectively and service them in the future as needed.
No matter who programs your SoundVision system, it:
- Gets documented
- Uploaded to the server
- Distributed to everyone
- Backed up on the server
WHAT DOES THIS MEAN FOR THE YOU?
Ten years down the road you can call us up to update, upgrade or add on to your system and due to our scrutinized process we will have all of the necessary information, no matter how big or small thejob was.
We’ll probably remember you and we will know:
- Who you are
- Where you live
- What we did for you
- Your preferences
From rough-in to the finished product we keep photos and notes throughout the entire process in your customer file. This ensures that no matter who worked on your project in the past, anyone on our team is able to return to your home with total knowledge of the system to upgrade or service it efficiently.
This creates consistency throughout our business and puts us in a better place to serve our customers. We have created a very special company intentionally — making the project a painless process because we care.