Customer Satisfaction Survey

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Design Process

	Strongly Disagree	Disagree	Neutral	Agree	Strongly Agree
I reviewed the website before deciding to go with SoundVision.	Strongly DisagreeI reviewed the website before deciding to go with SoundVision. Strongly Disagree	DisagreeI reviewed the website before deciding to go with SoundVision. Disagree	NeutralI reviewed the website before deciding to go with SoundVision. Neutral	AgreeI reviewed the website before deciding to go with SoundVision. Agree	Strongly AgreeI reviewed the website before deciding to go with SoundVision. Strongly Agree
Reading Google Reviews helped me decide to go with SoundVision.	Strongly DisagreeReading Google Reviews helped me decide to go with SoundVision. Strongly Disagree	DisagreeReading Google Reviews helped me decide to go with SoundVision. Disagree	NeutralReading Google Reviews helped me decide to go with SoundVision. Neutral	AgreeReading Google Reviews helped me decide to go with SoundVision. Agree	Strongly AgreeReading Google Reviews helped me decide to go with SoundVision. Strongly Agree
Reading Yelp Reviews helped me decide to go with SoundVision.	Strongly DisagreeReading Yelp Reviews helped me decide to go with SoundVision. Strongly Disagree	DisagreeReading Yelp Reviews helped me decide to go with SoundVision. Disagree	NeutralReading Yelp Reviews helped me decide to go with SoundVision. Neutral	AgreeReading Yelp Reviews helped me decide to go with SoundVision. Agree	Strongly AgreeReading Yelp Reviews helped me decide to go with SoundVision. Strongly Agree
I felt in control of the solutions selected for my home.	Strongly DisagreeI felt in control of the solutions selected for my home. Strongly Disagree	DisagreeI felt in control of the solutions selected for my home. Disagree	NeutralI felt in control of the solutions selected for my home. Neutral	AgreeI felt in control of the solutions selected for my home. Agree	Strongly AgreeI felt in control of the solutions selected for my home. Strongly Agree
I felt well informed about what each system cost.	Strongly DisagreeI felt well informed about what each system cost. Strongly Disagree	DisagreeI felt well informed about what each system cost. Disagree	NeutralI felt well informed about what each system cost. Neutral	AgreeI felt well informed about what each system cost. Agree	Strongly AgreeI felt well informed about what each system cost. Strongly Agree

Working With SoundVision

	Strongly Disagree	Disagree	Neutral	Agree	Strongly Agree
I felt in control of the solutions put in my home.	Strongly DisagreeI felt in control of the solutions put in my home. Strongly Disagree	DisagreeI felt in control of the solutions put in my home. Disagree	NeutralI felt in control of the solutions put in my home. Neutral	AgreeI felt in control of the solutions put in my home. Agree	Strongly AgreeI felt in control of the solutions put in my home. Strongly Agree
If I wanted something changed, I felt comfortable in approaching my project manager.	Strongly DisagreeIf I wanted something changed, I felt comfortable in approaching my project manager. Strongly Disagree	DisagreeIf I wanted something changed, I felt comfortable in approaching my project manager. Disagree	NeutralIf I wanted something changed, I felt comfortable in approaching my project manager. Neutral	AgreeIf I wanted something changed, I felt comfortable in approaching my project manager. Agree	Strongly AgreeIf I wanted something changed, I felt comfortable in approaching my project manager. Strongly Agree
I felt I could trust my project manager.	Strongly DisagreeI felt I could trust my project manager. Strongly Disagree	DisagreeI felt I could trust my project manager. Disagree	NeutralI felt I could trust my project manager. Neutral	AgreeI felt I could trust my project manager. Agree	Strongly AgreeI felt I could trust my project manager. Strongly Agree
When I observed, I felt the technicians were respectful of my space.	Strongly DisagreeWhen I observed, I felt the technicians were respectful of my space. Strongly Disagree	DisagreeWhen I observed, I felt the technicians were respectful of my space. Disagree	NeutralWhen I observed, I felt the technicians were respectful of my space. Neutral	AgreeWhen I observed, I felt the technicians were respectful of my space. Agree	Strongly AgreeWhen I observed, I felt the technicians were respectful of my space. Strongly Agree

Post-Install Experience

	Strongly Disagree	Disagree	Neutral	Agree	Strongly Agree
I got all the systems promised to me.	Strongly DisagreeI got all the systems promised to me. Strongly Disagree	DisagreeI got all the systems promised to me. Disagree	NeutralI got all the systems promised to me. Neutral	AgreeI got all the systems promised to me. Agree	Strongly AgreeI got all the systems promised to me. Strongly Agree
I feel that SoundVisions solutions are easy to use.	Strongly DisagreeI feel that SoundVisions solutions are easy to use. Strongly Disagree	DisagreeI feel that SoundVisions solutions are easy to use. Disagree	NeutralI feel that SoundVisions solutions are easy to use. Neutral	AgreeI feel that SoundVisions solutions are easy to use. Agree	Strongly AgreeI feel that SoundVisions solutions are easy to use. Strongly Agree
SoundVision offers a fair value for the products and craftsmanship I received.	Strongly DisagreeSoundVision offers a fair value for the products and craftsmanship I received. Strongly Disagree	DisagreeSoundVision offers a fair value for the products and craftsmanship I received. Disagree	NeutralSoundVision offers a fair value for the products and craftsmanship I received. Neutral	AgreeSoundVision offers a fair value for the products and craftsmanship I received. Agree	Strongly AgreeSoundVision offers a fair value for the products and craftsmanship I received. Strongly Agree

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