We do our best to offer a customer-first approach. When we make a mistake, it’s on our dollar. When a product is supposed to work, we replace it on our dollar. If a customer’s TV breaks three days after the warranty expires, we’re going to replace that TV for them because we’d never want to leave a customer high and dry.
Providing this level of service requires a team of partners to help make it all possible. While most awards in our industry flex features, revenue growth or innovations, the SoundVision awards are different. They recognize the people and organizations who help us in our pursuit of offering a customer-first service that people rave about.
The SoundVision Standard
Our best partners stand by the same values as SoundVision: They support their products promptly, deliver the reliability our customers expect, and stand by us when things go unexpectedly wrong. They help us stand confidently behind the client experience.
Matching Our Culture
Much like SoundVision, all our vendors and partners have policies. We don’t expect them to bend the rules, but we do expect them to work within those rules to help us deliver the experience our customers deserve.
Take something as simple as a TV that fails three days after the warranty expires. When a vendor that tells us, “There’s nothing we can do,” that doesn’t align with our customer-centric culture. The partners who earn a SoundVision Award look for solutions, not excuses. They help us ensure that the product we present and install keeps the customer happy for years to come.
Why These Awards Are Necessary
The SoundVision 2025 Awards spotlight our external partners—brands like Samsung, Lutron, and the standout individuals on their teams. It is their commitment makes our customer-first promise possible. Flawless installs rely on these vendors’ rapid support, sensible policies, and rock-solid products. The same is true when emergencies strike after hours and hardware needs immediate replacement.
By recognizing them, we send a clear message the industry needs to hear: success isn’t about feature hype or quarterly quotas; it’s about the partners who stand by home integrators in the tough times to bring us and the customer back to center when things go sideways.
Stand With Us
Without these partners, our level of service wouldn’t be possible. We hold ourselves to a high standard. We expect the same from the partners we work with. When our values align, our customers win. If you want to work with a truly customer-first home technology partner, give SoundVision a call at 415-456-7000.