With the increased reliance on technology in the home, more companies like ours are pushing towards 24/7 support.
Offering 24/7 support has never been so easy and inexpensive. Many companies outsource their support lines overseas. They rely on scripts or basic checklists to walk customers through generic fixes. Many don’t even have support phone numbers. To save even more, some are now turning to AI-powered support, removing the human element altogether.
The Reality Of Most 24/7 Support Solutions
While this does provide 24/7 support, we believe the quality of that support isn’t helpful to consumers. Home technology is never one-size-fits-all. There’s no standard place for equipment, Wi-Fi access points, or cable boxes—because no two homes are the same. They’re personal, and inherently unique.
For these reasons, we believe a standard checklist isn’t broad enough to provide quality support for something as customizable as the technology in your home. A single troubleshoot list is not flexible enough to genuinely troubleshoot issues.
What Good Support Should Feel Like
We know that customers want their issues resolved quickly and efficiently by someone who knows what they’re doing. Not just anyone—but a person who knows who you are, understands the system you’re using, and doesn’t need a script to help.
That’s what sets SoundVision apart. Our support team is in-house, highly trained and deeply familiar with your installation. You can’t immitate this level of knowledge once you outsource. That level of care and familiarity simply isn’t possible with an outsourced team.
On-Demand In-Person Support
Of course, we’d never expect you to troubleshoot alone. On any given workday, we have dozens of highly-skilled technicians we can deploy to you in an emergency. After hours, using your dedicated support QR-code or a direct call connects you to our service manager, or even the owner of the company, to resolve your issue quickly. The result is the best example of service in the industry.
Our on-demand support is non-conditional. It is available to all our customers and for any of our installations, new or old. It is a big reason why long-time clients pick us time and time again.
The Unmeasured Cost of Poor Support
Poor support doesn’t just cost money—it costs memories. An internet connection that goes down an hour before a critical online meeting. A home sound system that doesn’t play audio before your party. A blank TV screen on game day.
We don’t force anyone to use our service team. If cost is your absolute highest priority, there are other solutions. But if reliable service team you can lean on matters to you, we think you’ll find SoundVision is a great fit.
How SoundVision Installations Make Service Cheaper
A well-designed installation isn’t just about performance, it’s the foundation of a reliable system that can be serviced quickly. Our systems are designed with minimal failure points and extensive labeling. That way, when issues do arise, there are fewer places to look and less time spent diagnosing problems.
Every SoundVision project is thoroughly documented during engineering and after installation. Our service department can view images of your specific setup before ever stepping on-site. Every cable related to your network, audio, and video system is clearly labeled. Together, these efforts allow us to identify and resolve issues faster, and often remotely.
Proven, Standardized Systems
Most of our solutions follow a standardized architecture proven to be error resilient. We design your systems with minimal failure points and set up hardware to disable error-inducing features that you don’t use. For example, we turn off Wi-Fi on Sonos sound systems that have hardwired internet connections.
The Cost Of Excellence
While we are proud of the service we provide, a big reason many competitors go with overseas and AI solutions is for cost. Every now and then someone will comment on the cost of our service appointments. Our service department is comprised of highly competent and widely certified technicians. They are compensated inline with their expertise, and are the reason most service appointments are solved quickly the first time. If fast, skilled, and reliable service matters to you, we think you’ll find the cost worthwhile.
If you’re looking for a nearly bulletproof home technology installation with lifetime accessibility to a service department you can depend on, give us a call at 415-456-7000.