For most people, a digital product is considered “ready” the moment it powers on. At SoundVision, that’s just the first step. A system might work today, but that doesn’t mean it will work tomorrow. In our world, long-term reliability is the standard, not the exception.
That’s why, after the initial installation, we send another, unbiased technician to your home. They have one task: to try and break it. Our philosophy is simple: the job isn’t done when it works. The job is done when you try to break it, and can’t.
How We Build Industry-Leading Reliability
We’ve developed custom checklists for each system type, designed to proactively identify issues that might surface later. It’s not about checking boxes — it’s about stress-testing the system in real-world conditions, the way you’ll actually use it. That way, when we hand off the system to you, you can rest assured it will work exactly as you intended.
Stability In a Connected World
Most technology now requires a 24/7 internet connection. They want to always be online and automatically install software updates. Unfortunately, these updates can also break existing functionality or compatibility.
This issue isn’t limited to budget devices either. In fact, even respected products like the Apple TV and Sonos can have issues after a software update. Thankfully, most issues can be addressed with a simple reboot. You can do this yourself if you’d like. However, you can also call us to guide you through the process if you don’t know where to start.
We understand time is valuable. So if you prefer a hands-off approach, our technician can come to your home and handle it for you.
Keeping Technology Working
Sometimes, even after we’ve done everything right, a product can stop working the next day. Today’s systems are always connected. Highly connected systems and occasional hardware manufacturing issues can leave even the most rigorously tested setups prone to unexpected errors.
Even when things stop working due to variables out of our control, SoundVision will stand with you until it’s made right. If your TV doesn’t work one day after the warranty expires, we’ll work with our partners to ensure you can get back to enjoying TV quickly.
What Is Quality Assurance Worth To You?
If you want a robust system installed by a team that will stand by their craftsmanship and the products they installed, give us a call at 415-456-7000.